Everything you asked us
Answers, before you have to ask
Sizing, shipping, hanging, returns. If the answer you need is not here, write to us and a real person will reply.
1 of 5
Choosing your piece
Which size should I choose?
What are your pieces made of?
Is the Gold and Silver real metal?
Are your skylines AI generated?
How sustainable are your materials?
Do you have my city?
Can I suggest a city for the collection?
Can you make a skyline that is not on the site?
What comes with a City Light?
2 of 5
Ordering and gifting
What payment methods do you accept?
Can I have the city name engraved on my piece?
Do you offer gift wrapping or a gift note?
Do you sell gift cards?
Can you do corporate or bulk orders?
When can I reach your team?
3 of 5
Shipping and delivery
How long does it take to make my piece?
When do you dispatch orders?
Which carrier do you use?
How long until my Siluet arrives?
How much is shipping?
Do you ship to my country?
Will I pay customs duties or VAT?
What is DDP, and where can I use it?
How do I track my order?
4 of 5
Returns and damages
Can I return or exchange my Siluet?
Where do I send my return?
Can I return an engraved piece?
My order arrived damaged. What now?
5 of 5
Hanging and caring
How do I hang my City Silhouette?
Can I hang it without making holes?
How do I hang a City Track?
How do I mount or set up a City Light?
How do I look after my Siluet?
I lost the nails. Can you send more?
Nothing matched that
Try a shorter word, or email info@siluet.co and we will answer it ourselves.